Contact
support@echoone.com
Echo One
Henrik Dalgaard,
Rosenfeldt 40
3600 Frederikssund
Denmark
Phone: +45 47383921
SupportIf you don't find the help you need here, in the Manual , the "read me" or the File Format Tips, you are welcome to send an email. Echo One is in Denmark, in the Central European Time zone, so be patient when it is night here.
Lost Registration CodesYou can of course email me, but if you bought File Juicer in my Kagi or eSellerate stores the automated links are faster.
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Installation
- Download File Juicer
- Drag File Juicer to your applications folder
- Eject the disk image
When File Juicer is running, it will appear in the "Dock" on the bottom of your screen. You can control-click the mouse there to get a menu, so you can keep it there even when File Juicer is not running. 
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Registration
After you have purchased File Juicer, you will receive an email with the registration code and registration name. You enter both via File Juicer's registration menu exactly as in the email. If you have not received the email, it has likely been blocked by a spam filter. You should check your spam folder.
Details on how to enter the registration code.
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Send FilesMany questions get easier to answer if you show what it is all about. You can send me large emails if you keep them under 50 MB. Or upload them to my "Dot Mac" public folder which you find in Finder.
My user name is henrik.
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An alternative to uploads to dot Mac is YouSendIt.com which allow you to send emails of up to 100MB! without any registration.
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Bug Reports
The better you can describe a problem, the faster I can fix it. Tell me what I need to do in as much detail as you think I need, and assume I have not seen or heard about it before. Screen shots are most welcome. I will likely ask you for which version of Mac OS you use or log files.
More about Bug Reports.
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